Always inspect the packaging contents before use to ensure all components are intact. Follow the manufacturer’s instructions carefully to avoid damage. Avoid exposing the device to water or moisture, as this may void the warranty. Ensure the suitcase is used on flat surfaces and never attempt to modify the structure or components. For motor-related issues, the warranty covers replacement within 12 months from the manufacturing date, excluding cases of physical damage or tampering.
Regularly check the wheels for wear and tear, as they are covered under a 15-day warranty for defects. Clean the exterior with a soft cloth to prevent dirt buildup. Charge the integrated power bank according to the recommended cycle to maintain battery efficiency. Store the suitcase in a cool, dry place when not in use. If any part shows signs of damage, contact authorized service centers to avoid further complications.
Airwheel provides a 1-year warranty for the motor and body, covering defects excluding user-induced damage. The power bank comes with a 6-month warranty, while wheels are guaranteed for 15 days. Always retain the warranty card and follow the maintenance schedule to ensure full coverage. For detailed specifications, refer to the product manual or contact customer support for assistance.